Terms and Conditions

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Definitions

  • “confirmation of booking”: Virtual document summarizing the services reserved by the customer on the Internet, and possibly stating the customer’s bank card number in the context of a prepayment or guarantee. Acceptance of the reservation confirmation by the customer constitutes a contractual commitment.
  • « customer »: Individual acting for personal or professional reasons but without relation to hotel activity.
  • « consumer »: Any individual acting for purposes that do not fall within the remit of his/her commercial, industrial, business or professional activity.
  • « email »: Any message, in text, voice, sound, or image format, sent by a public communication network and stored on a network server or in the recipient’s workstation equipment until it is retrieved by the said recipient.
  • « reservation request »: Request for a hotel room reservation submitted by the customer via Website or the Internet.
    « partners »: Providers of services available through the Website, and in particular, tour operators, car rental companies, and train and plane ticket providers.
  • « online reservation »: Reservation of hotel rooms through the virtual reservation form on the Website.
  • « service »: Reservation of hotel rooms whose main features are given on the Website.
  • « website »: Electronic service operated by Resourcing Residence on the Internet, available at www.resourcing-residence.com.

Check-in & Check-out

  • Upon arrival, all guests must check-in at the reception desk. Guests must present a valid passport with a valid travel visa or any other official travel document. A copy of the guest passport will be kept on file.
  • Check in time is at 2:00 pm on the day of arrival and check-out time is at 11:00 am on the day of departure. Guests may request early check-in and late check-out, which may be granted based on availability.

Reservations

  • Customers select the services displayed on the Website.
  • Customers confirm that they are aware of the nature, purpose and reservation methods of the services available on the Website and have requested and obtained the necessary and/or supplementary information needed to make the reservation in full knowledge of the facts.
  • On the Website, customers can reserve, as individuals and for their own personal requirements, a maximum of three (3) rooms per reservation and on Mobile Services a maximum of one (1) room.
  • Customers are solely responsible for their choice of services and the suitability of those services for their needs. Accor cannot be held responsible in this respect.
  • The reservation is deemed to have been accepted by the customer at the end of the reservation process.

Cancellation

  • The conditions of sale for the rate reserved specify the terms for canceling and/or changing the reservation.
  • Reservations with prepayment cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded. This is indicated in the conditions of sale for the rate.
  • When permitted by the conditions of sale for the rate reserved:
    – Reservations can be canceled directly on the Website in the “Review or cancel your reservation”section”
    – Changes to reservations can be made directly with the hotel, whose telephone numbers are stated on the reservation confirmation sent by email.
  • If the stay is terminated early, the full agreed price will be paid. In the case of reservation with prepayment, no refund will be made for this reason.
  • Unless expressly stated otherwise, customers must vacate their room before midday on the final day of the reservation. Failing this, an additional night will be charged.

No-show charge policy

  • Cancellations 24hrs of check-in time will be subject to one-night charge.
  • Cancellations within 24hrs of check-in or no shows will be a full charge of the reservation.