“confirmation of booking”: Virtual document summarizing the services reserved by the customer on the Internet, and possibly stating the customer’s bank card number in the context of a prepayment or guarantee. Acceptance of the reservation confirmation by the customer constitutes a contractual commitment.
« customer »: Individual acting for personal or professional reasons but without relation to hotel activity.
« consumer »: Any individual acting for purposes that do not fall within the remit of his/her commercial, industrial, business or professional activity.
« email »: Any message, in text, voice, sound, or image format, sent by a public communication network and stored on a network server or in the recipient’s workstation equipment until it is retrieved by the said recipient.
« reservation request »: Request for a hotel room reservation submitted by the customer via Website or the Internet.
« partners »: Providers of services available through the Website, and in particular, tour operators, car rental companies, and train and plane ticket providers.
« online reservation »: Reservation of hotel rooms through the virtual reservation form on the Website.
« service »: Reservation of hotel rooms whose main features are given on the Website.
« website »: Electronic service operated by Resourcing Residence on the Internet, available at www.resourcing-residence.com.
Check-in & Check-out
Upon arrival, all guests must check-in at the reception desk. Guests must present a valid passport with a valid travel visa or any other official travel document. A copy of the guest passport will be kept on file.
Check in time is at 2:00 pm on the day of arrival and check-out time is at 11:00 am on the day of departure. Guests may request early check-in and late check-out, which may be granted based on availability.
Customers select the services displayed on the Website.
Customers confirm that they are aware of the nature, purpose and reservation methods of the services available on the Website and have requested and obtained the necessary and/or supplementary information needed to make the reservation in full knowledge of the facts.
On the Website, customers can reserve, as individuals and for their own personal requirements, a maximum of three (3) rooms per reservation and on Mobile Services a maximum of one (1) room.
Customers are solely responsible for their choice of services and the suitability of those services for their needs. Accor cannot be held responsible in this respect.
The reservation is deemed to have been accepted by the customer at the end of the reservation process.
The conditions of sale for the rate reserved specify the terms for canceling and/or changing the reservation.
Reservations with prepayment cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded. This is indicated in the conditions of sale for the rate.
When permitted by the conditions of sale for the rate reserved:
– Reservations can be canceled directly on the Website in the “Review or cancel your reservation”section”
– Changes to reservations can be made directly with the hotel, whose telephone numbers are stated on the reservation confirmation sent by email.
If the stay is terminated early, the full agreed price will be paid. In the case of reservation with prepayment, no refund will be made for this reason.
Unless expressly stated otherwise, customers must vacate their room before midday on the final day of the reservation. Failing this, an additional night will be charged.
No-show charge policy
Cancellations 24hrs of check-in time will be subject to one-night charge.
Cancellations within 24hrs of check-in or no shows will be a full charge of the reservation.